Refund & Credit

Our refund policy has been updated (9/18/2026)

REFUND & CREDIT POLICY

💵 Kickstart 'peace of mind' Refund & Credit Policy

We know toddlers can be unpredictable! That’s why our refund policy is designed to give parents peace of mind while respecting that classes are reserved in advance and often have waiting lists.

✅ Refund & Credit Options

  1. Before the 1st Scheduled Class: Full refund

  2. After the 1st Scheduled Class: Full refund minus a $5.00 processing fee

  3. After the 2nd Scheduled Class: Full credit toward a future semester (valid for 12 months)

  4. After the 3rd Scheduled Class: No refunds or credits will be issued

⚠️ Note: We do not provide refunds for classes missed due to no-shows.

👕 Uniforms & Equipment

  • Customized apparel: No refunds under any circumstances.

  • Non-custom uniforms: Refunds only if the uniform has not been customized and has not yet been delivered.

📩 How to Request a Refund or Credit

⏱️ Important: Refund eligibility is based on the date you contact us, not how many classes your child has attended.

Example: If your child misses Week 1 but attends Week 2, a refund request made after Week 2 would qualify for a future credit, not a refund.

🌧️ Inclement Weather & Make-Ups

Outdoor classes may be impacted by weather. Our policy is:

  • Classes will be canceled for lightning, thunderstorms, heavy rain, or unsafe field conditions.

  • One make-up week is built into every semester for weather-related cancellations.

  • For additional cancellations, a pro-rated credit will be issued for a future semester (valid for 6 months).

  • Classes that have completed at least 50% of the class duration before inclement weather will NOT be made up or credited.

How you’ll be notified (in order):

  1. Text message to affected families

  2. Email to affected families